FREE U.S. SHIPPING ON ORDERS $100+

FREQUENTLY ASKED QUESTIONS

ORDERS

CAN I CHANGE OR EDIT MY ORDER ONCE IT HAS BEEN PLACED?

Changes to your order must be requested via email to help@unrlco.com. We will do our best to catch your request before it has been shipped, though we cannot guarantee this.

 

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards including American Express. If you are having troubles with checkout, please contact help@unrlco.com and we will give you a hand.

 

HOW DO PROMO CODES WORK?

Enter the coupon code on our website at the checkout page when prompted. Only one discount code may be used per order. Save the others for future use. During site-wide sales, discount codes are inactive until the sale ends.

 

HOW CAN I BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?

If you would like to be notified of a restock, go to the specific product and choose the size you would like to purchase. Once you choose your size and color, click the button that says “Join the waitlist” to be emailed or texted as soon as the garment is available for purchase.

 

CAN I ADD TO MY ORDER AFTER I PLACED IT?

Once your order has been placed, we are unable to add additional items to your order.

 

PROMOTIONS AND DISCOUNTS

Discounts from a site wide sale only apply during the duration of sale. Orders placed before or after a sale will not be eligible for the deal. 

 

SHIPPING & TRACKING

WHEN WILL MY ORDER SHIP?

We kindly ask for you to allow up to 3-5 business days for your order to ship from our warehouse. *Please note, USPS and UPS are experiencing shipping delays and your order may take more time to deliver. Please refer to the tracking number on your shipment confirmation. For any questions, reach out to us at help@unrlco.com.

 

DO YOU SHIP INTERNATIONALLY?

UNRL does ship internationally. The carrier will provide updated tracking information once the package leaves United States borders. Tracking will display a notification once the package has been delivered. If your package doesn't arrive within 10-12 days we recommend that you contact the carrier in your country for more information. *If you place an order, you will be responsible for all duties, taxes and customs charges which are due at the time of delivery. International orders do not quality for returns, exchanges, or store credit.

 

LOST/STOLEN PACKAGES

UNRL is not liable for any lost or stolen packages. By accepting our Terms of Service you hereby agree to indemnify and hold UNRL harmless from any lost or stolen claims. Once the package enters the hands of the courier our control over that package is limited. However, in the event of a lost or stolen package we will work with you and put forth our best effort to help track down your package.

 

WHERE DOES UNRL SHIP FROM?

All orders are processed and shipped from our headquarters in St.Paul, Minnesota.

 

 

RETURNS & EXCHANGES

IS IT FREE TO RETURN OR EXCHANGE AN ITEM?

Yes, all returns and exchanges are free on U.S. orders.

 

HOW CAN I RETURN OR EXCHANGE MY ORDER?

Please choose one of the following options to make a return or exchange request: 

RETURN ONLINE ORDER RETURN LOCAL PICKUP ORDER


WHICH IS FASTER, AN EXCHANGE OR PLACING A NEW ORDER

If you are looking to get your gear ASAP, we recommend requesting a return for a refund and placing a new order. This helps save time on shipping, as exchanges cannot be processed until they are received by UNRL.

 

IF I NEED TO EXCHANGE AN ITEM, IS IT GUARANTEED I WILL GET THE NEW GARMENT REQUESTED?

Exchanges cannot be processed until our warehouse has received your order. There is a possibility the new item you are looking for will go out of stock. If this is a concern, we recommend requesting a return for a refund and placing a new order.

 

CAN I INCLUDE MULTIPLE ORDERS WITHIN THE SAME PACKAGE?

Please only include items that have been approved in your request. Your prepaid return label is weighed out to cover the garments request. Adding other items can cause additional postage and large delays in shipping. UNRL is not responsible for additional items that have not been approved.

 

MY ORDER IS OUTSIDE OF THE RETURN & EXCHANGE POLICY

We are unable to approve or accept items outside of this policy. If items are sent back that are not approved, UNRL is not responsible or liable for these items.

 

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We offer free 30-day returns and free 45-day exchanges. The garment must be unworn, unwashed, with the tag still on to be eligible for a return. If we receive garments that are clearly worn with stains or without a tag, we will decline your return and ship back your order.

 

I LOST MY ORDER NUMBER

Your order number is in the confirmation email sent to you upon completing your purchase. If you no longer have that email, reach out to help@unrlco.com and we will be glad to help you out!

 

I GOT THIS AS A GIFT, HOW CAN I RETURN OR EXCHANGE?

Items that are gifted can be returned for store-credit. Please reach out to help@unrlco.com for further assistance with a gift return.

 

WHEN WILL MY RETURN OR EXCHANGE BE PROCESSED?

You will receive a confirmation email as soon as the request is processed. Please allow 2-3 business days once the item is received to process your request.

 

LOCAL PICK UP 

HOW DO I REQUEST A LOCAL PICK UP OPTION AND TIME?

In Cart, select the "Local Pick up" option, followed by a time slot that works best for you. One this is selected, proceed to Checkout. Please note, we have one pick up location in St. Paul Minnesota.

 

I CAN'T PICK UP MY ORDER AND THE DESIGNATED TIME I'VE SELECTED. CAN YOU SHIP IT INSTEAD?

We are unable to ship your order once you have selected local pick up. If you need to reschedule please contact us at help@unrlco.com or call us at 844-651-8675.

 

HOW DO I RESCHEDULE MY DESIGNATED PICK UP TIME?

If you need to reschedule your pickup time, please contact help@unrlco.com.

 

HOW WILL I KNOW WHEN MY ORDER IS READY FOR PICK UP?

Your order will be ready for pickup at your chosen time slot. You will receive an email confirmation when your order has been fulfilled, however, please arrive during the time slot you’ve selected.

 

WHAT DO I NEED TO BRING WITH ME TO PICK UP MY ORDER?

You will need to show a government issued ID with the name used for checkout, or the order confirmation email.

 

WHO CAN PICK UP MY ORDER?

If someone else is picking up your order, please forward them the order confirmation email.

 

CAN I TRY ON MY ORDER WHEN I PICK UP?

Yes, you can try on your order and make returns/exchanges on the spot!

 

CANCELLATION POLICY

If we haven’t heard from you to reschedule a pickup time, orders will be cancelled after 2 business days. If you would like to cancel your local pickup, please reach out to help@unrlco.com.

 

CAN I PAY MY ORDER WHEN I PICK UP?

All pickup orders need to be placed through our online store and paid in full.

 

HOW DO I MAKE A RETURN OR EXCHANGE FROM A PICK UP?

Please use the form linked below to request a return or exchange from a local pick up order:

RETURN LOCAL PICKUP ORDER

 

MY ACCOUNT

I CAN'T LOGIN TO MY ACCOUNT

You can reset your account password by clicking "Lost your password?" on the login page linked here. This action will prompt you to enter your email and create a new password. If you are still having trouble, please reach out to help@unrlco.com

 

LEGACY REWARDS

HOW CAN I CHECK MY REWARDS?

Login to your account and click the tab that says "My Rewards". This will show your points, rewards history, and more.

 

HOW DO I JOIN LEGACY REWARDS?

Sign up here and start leaving your legacy. You will instantly receive points for joining. Plus, it’s completely free!

 

WILL MY PAST PURCHASES COUNT TOWARDS MY LEGACY REWARDS POINTS AND TIER?

You can start earning points on eligible purchases beginning 11/12/20. Purchases prior to that date do not count towards your account.

 

WHAT DO I GET FOR JOINING?

Sign up and you will receive 50 points on top of tons of other perks as you earn.

 

WHAT DOES "LIFETIME SPEND" MEAN?

Your lifetime spend is the total amount of money you’ve spent with UNRL, subtracting any discounts or refunds. Your holiday shopping will pay off each year as you level up to the next tiers.

 

HOW LONG DOES IT TAKE FOR MY POINTS TO POST TO MY ACCOUNT?

Points will be awarded into your My Account page immediately after your purchase.

 

WHAT PRODUCTS CAN I REDEEM REWARDS FOR?

Points can be applied to any non-charitable item. Meaning collections such as Row The Boat, or #GIVE16 are not available for reward redemptions. You can still earn full points for purchasing charitable collection items. Your points will be awarded to you immediately after your purchase.

 

HOW DO I REDEEM MY REWARDS?

In cart, you will see a Rewards box where you can choose to apply your Reward towards your purchase.

 

WORK WITH US

HOW DO I BECOME A WHOLESALER/RETAILER?

If you are interested in wholesale pricing, fill out an application here. Once this is complete, a member of our team will follow up with more information.

 

ARE YOU HIRING?

Our Careers tab will lead you to positions that are currently available. Once your application is complete, a member of our team will reach out if you meet our criteria.
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