FREE U.S. SHIPPING ON ORDERS $100+

RETURNS & EXCHANGES

30 DAY FREE RETURNS

All returns must be submitted within 30 days of your original purchase date. The garment must be unworn, unwashed, with the tag still on to be eligible for a return. If we receive garments that are clearly worn with stains or without a tag, we will decline your return and ship back your order. *International orders do not qualify for returns, exchanges, or store credit

 

45 DAY FREE EXCHANGES

Exchange your item for a different size, color, or store credit within 45 days of your original purchase date. The garment must be unworn, unwashed, with the tag still on to be eligible for an exchange or store credit. If we receive garments that are clearly worn with stains or without a tag, we will decline your exchange and ship back your order. *International orders do not qualify for returns, exchanges, or store credit.

 

RETURN ONLINE ORDER RETURN LOCAL PICKUP ORDER

 

SHIPPING & TRACKING

WHEN WILL MY ORDER SHIP?

We kindly ask for you to allow up to 3-5 business days for your order to ship from our warehouse. *Please note, USPS and UPS are experiencing shipping delays and your order may take more time to deliver. Please refer to the tracking number on your shipment confirmation. For any questions, reach out to us at help@unrlco.com.

 

DO YOU SHIP INTERNATIONALLY?

UNRL does ship internationally. The carrier will provide updated tracking information once the package leaves United States borders. Tracking will display a notification once the package has been delivered. If your package doesn't arrive within 10-12 days we recommend that you contact the carrier in your country for more information. *If you place an order, you will be responsible for all duties, taxes and customs charges which are due at the time of delivery. International orders do not quality for returns, exchanges, or store credit.

 

LOST/STOLEN PACKAGES

UNRL is not liable for any lost or stolen packages. By accepting our Terms of Service you hereby agree to indemnify and hold UNRL harmless from any lost or stolen claims. Once the package enters the hands of the courier our control over that package is limited. However, in the event of a lost or stolen package we will work with you and put forth our best effort to help track down your package.

 

WHERE DOES UNRL SHIP FROM?

All orders are processed and shipped from our headquarters in St.Paul, Minnesota.

SHIPPING TIMES:

Please allow up to 3-5 business days for your order to ship from our warehouse. *NOTE, USPS and UPS are experiencing shipping delays and your order may take more time to deliver. Please refer to the tracking number on your shipment confirmation. For any questions, reach out to us at help@unrlco.com.

 

DO YOU SHIP INTERNATIONALLY?

UNRL ships internationally through the United States Post Office (USPS) international shipping system. USPS tracking information for international shipments is only available until the package leaves United States borders. However, USPS tracking will display a notification once the package has been delivered. If your package doesn't arrive within 10-12 days we recommend that you contact the postal service in your country for more information.
*If you place an order online, you will be responsible for all duties, taxes and customs charges which are due at the time of delivery. International orders do not quality for returns, exchanges, or store credit.

 

LOST/STOLEN PACKAGES

UNRL is not liable for any lost or stolen packages. By accepting our Terms of Service you hereby agree to indemnify and hold UNRL harmless from any lost or stolen claims. Once the package enters the hands of the courier our control over that package is limited. However, in the event of a lost or stolen package we will work with you and put forth our best effort to help track down your package.

RETURNS & EXCHANGES

IS IT FREE TO RETURN OR EXCHANGE AN ITEM?

Yes, all returns and exchanges are free on U.S. orders.

 

WHICH IS FASTER, AN EXCHANGE OR PLACING A NEW ORDER

If you are looking to get your gear ASAP, we recommend requesting a return for a refund and placing a new order. This helps save time on shipping, as exchanges cannot be processed until they are received by UNRL.

 

IF I NEED TO EXCHANGE AN ITEM, IS IT GUARANTEED I WILL GET THE NEW GARMENT REQUESTED?

Exchanges cannot be processed until our warehouse has received your order. There is a possibility the new item you are looking for will go out of stock. If this is a concern, we recommend requesting a return for a refund and placing a new order.

 

CAN I INCLUDE MULTIPLE ORDERS WITHIN THE SAME PACKAGE?

Please only include items that have been approved in your request. Your prepaid return label is weighed out to cover the garments request. Adding other items can cause additional postage and large delays in shipping. UNRL is not responsible for additional items that have not been approved.

 

MY ORDER IS OUTSIDE OF THE RETURN & EXCHANGE POLICY

We are unable to approve or accept items outside of this policy. If items are sent back that are not approved, UNRL is not responsible or liable for these items.

 

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We offer free 30-day returns and free 45-day exchanges. The garment must be unworn, unwashed, with the tag still on to be eligible for a return. If we receive garments that are clearly worn with stains or without a tag, we will decline your return and ship back your order.

 

I LOST MY ORDER NUMBER

Your order number is in the confirmation email sent to you upon completing your purchase. If you no longer have that email, reach out to help@unrlco.com and we will be glad to help you out!

 

I GOT THIS AS A GIFT, HOW CAN I RETURN OR EXCHANGE?

Items that are gifted can be returned for store-credit. Please reach out to help@unrlco.com for further assistance with a gift return.

 

WHEN WILL MY RETURN OR EXCHANGE BE PROCESSED?

You will receive a confirmation email as soon as the request is processed. Please allow 2-3 business days once the item is received to process your request.

 

FREQUENTLY ASKED QUESTIONS

 

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards including American Express. If you are having troubles with checkout, please contact our support team and we will give you a hand.

 

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Once an order is placed, the only way to change it is to get in contact with us directly at help@unrlco.com. We are open Monday-Friday and closed on the weekends. If you send a request during a weekend day, please note that you will receive a response from our support team within 1-2 business days.
While we will do our best to catch your order in time to make your requested changes, we cannot guarantee this before your order has been shipped.

 

CAN I ADD TO MY ORDER AFTER I PLACED IT?

Once your order has been placed, we are unable to add on items to your order.

 

I PLACED MORE THAN ONE ORDER, CAN THEY BE SHIPPED TOGETHER?

We are unable to combine multiple orders into one shipment. As all orders are processed at the time of purchase, we recommend that you cancel your current orders and replace them as one. Before you cancel your order, you must consider the availability of the ordered items.

 

HOW DO PROMO CODES WORK?

Simply enter the coupon code on our website at the checkout page when prompted. Only one discount code may be used per order. Save the others for future use. During site-wide sales, discount codes are inactive until the sale ends.

 

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