Job Opening: Account Manager


This position requires acting as the lead point of contact for customer account management matters. This individual is responsible for building and maintaining long-term, trusting relationships with our clients as their main liaison for detailed orders. Our ideal candidate is a personable, organized and detail-oriented individual that enjoys working with people and providing them exceptional levels of service.

Job Duties:

  • Build a personable, trusting relationship with each client by providing consistent and dependable services.
  • Oversee each order through production process to ensure all details are communicated effectively.
  • Serve as the link between customers and internal UNRL staff.
  • Ensure delivery time meets or exceeds client expectations.
  • Acquire a thorough understanding of key customer needs and requirements. Understand the different types of customers and services we provide (ie: corporate branded apparel vs. private label).
  • Actively generate new sales opportunities with our valued clients.
  • Resolving issues and problem solving with an honest, effective approach.

Wage + Hours:

  • Full time position. M-F 9am-5pm.
  • Wage is TBD - based on applicant's experience.

Minimum Requirements:

  • 1+ years of client facing customer service experience
  • Experience in providing solutions based on customer needs
  • Strong communication and interpersonal skills with aptitude in building relationships
  • Fundamental computer skills; proficient in excel, word and outlook.
  • Excellent communication skills both verbal and written
  • Knowledge of government contract management and experience in organizational effectiveness.
  • Excellent interpersonal skills and a collaborative management style.
  • Budget development and oversight experience.
  • Knowledge of human resources, tax and other legal compliance implications.
  • Resilience to adversity and commitment to getting the job done under any circumstances.
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • High comfort level working in a diverse environment
  • Undivided commitment to the UNRL brand and our mission.




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