Shipping & Returns

SHIPPING

 

Shipping Services
All United States orders are currently shipped via the United States Post Office (USPS). Once your package has been processed and a shipping label has been created you will receive an email. This email will contain your tracking information that can be viewed at USPS.com.

International Shipping

UNRL ships internationally through the United States Post Office (USPS) international shipping system. USPS tracking information for international shipments is only available until the package leaves United States borders. However, USPS tracking will display a notification once the package has been delivered. If your package doesn't arrive within 10-12 days we recommend that you contact the postal service in your country for more information.


Returns & Exchanges

Returning or exchanging an item has never been easier! Enter your order number and email address in our easy to use Return Portal.

Domestic Returns: Below are the options for returns and exchanges within the continental United States:

  • Refunds: Full refunds are granted if submitted within 14 days of purchase.
  • Exchanges: Exchange your item for a different size, color, or another item of equal or lesser value. Exchanges are granted within 30 days.
  • Store Credit: If you waited longer than 14 days to submit your return request, you can submit a return for store credit within 30 days of original purchase.

International Returns (Including Canada): Our return process is slightly different if you ordered from outside the United States. You as the customer are responsible for purchasing a return shipping label from the carrier of your choice. Once you purchase a return label, be sure to enter the tracking number in the Return Portal so we can track the status. Once we receive the return package we will inspect the merchandise and issue a full refund to the original payment method used to complete the transaction.

Accepted reasons for returns or exchanges: 

  • Wrong size (too big or too small)
  • Not the style you wanted
  • The quality is unacceptable
  • Item is not as described
  • Unwanted item
  • Wrong color
  • Damaged item
  • Extra item included in package
  • Ordered the wrong item
  • Unauthorized purchase

 

 

*Disclaimer: Custom products such as tank tops and iPhone cases with a name/number printed are non-refundable. If there is a mistake with your custom printed merchandise we will replace the items or refund your purchase.

If you need further assistance or have questions regarding a return or exchange, please call our main office to speak with a representative. 1-844-651-UNRL (8675).

 

Lost/Stolen Packages
UNRL is not liable for any lost or stolen packages. By accepting our Terms of Service you hereby agree to indemnify and hold UNRL harmless from any lost or stolen claims. Once the package enters the hands of the courier our control over that package is limited. However, in the event of a lost or stolen package we will work with you and put forth our best effort to help track down your package.

Free Shipping On Your First Purchase